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Transferring Domain Names

Transferring a Domain Name to Pixelism. Important please read all the following:

For names ending in .UK, control of the domain will be transferred to Pixelism.

When your initial two year registration period comes to and end Pixelism will automatically renew your domain for you at the current rates.

For gTLD domain names (.com, .net, .org) you will be charged for one years registration (£12.50 inc) . Control of the domain name will then be transferred to Pixelism and the registration term on that domain name extended for one year. For example, if you have a domain name registered with Network Solutions that is due to expire in 6 months then, after transferring the domain to Pixelism, the domain will have 1 year and 6 months left before coming up for renewal. After the domain has been transferred to Pixelism you can extend the registration period if you wish.

This article covers the Pixelism side of the transfer only. Your current domain registration provider may have their own procedure, which you must follow.

IMPORTANT: Before attempting the transfer, you must ensure:

For all domains:

You have a full and verified back-up of your current website, as the files will be lost during the transfer process.

The domain is not 'on hold' with the current registrar (e.g. because of payment or renewal issues).

For gTLD domains (.com, .net, .org, .info, .biz)
The domain's Administration Contact email address is up to date and is a valid mailbox.
The domain been registered for more than 60 days.
The domain is not 'on hold' with the current registrar (e.g. because of payment or renewal issues).
The domain is at least 40 days away from renewal.
Another transfer request has not been made in the past twelve days.
The domain is unlocked and will not be re-locked during the transfer period.
Any whois privacy has been disabled by the current registrar.

Transferring your gTLD (generic top level) domain to Pixelism

To transfer your gTLD domain (.com, .net, .org, .info, .biz) to Pixelism, simply follow our step by step guide.

Step 1: Inform your current provider

First, confirm your current provider's identity. If you're not sure who your domain provider is, visit Tucows OpenSRS to perform a domain lookup (WHOIS). Your domain provider is usually listed under the "Technical contact" heading.

Once you know who your domain provider is, inform them that you intend to move your domain name to Pixelism and request that they unlock your domain. You also need to obtain an AUTH code, which is vital to ensure the transfer takes place. You must also check that the Admin Contact email address is current and valid as the transfer request will be emailed to this address for authorisation.

Step 2: Request that Pixelism adds your Domain to their Control Panel

Once your previous host has confirmed that they intend to commence the transfer process, ask Pixelism to add your domain to their Control Panel, confirming the name of your domain. This will now set the transfer process in motion.

NB: If the domain is not unlocked then the transfer process cannot be started.

Step 3: Ensure the Admin Contact Replies to Tucows OpenSRS within 3 days

Tucows OpenSRS - who oversee our .org domain name registrations and transfers on our behalf - will email the person listed as your domain's Admin contact, to confirm the transfer. The Admin contact must reply to Tucows OpenSRS, quoting the AUTH code, within three days, or the transfer will be cancelled.

Quick tip: Your domain's Admin contact is listed its WHOIS lookup information. If you registered the domain, it is probably you.

Step 4: Wait for the transfer to complete

Your current domain provider now has seven days to complete the transfer. Pixelism will check if your domain name has transferred by attempting to configure it in their control panel.

The transfer could fail for various reasons, including outstanding payments to your domain provider. If the domain has not transferred within ten days of your initial request, the transfer has failed.

Step 5: Pixelism will change your domain's nameservers

Once your domain has been successfully transferred to Pixelism we will then change your nameservers to:

DNS TAGS:

Primary Server: NS1.LIVEDNS.CO.UK†††† 213.171.192.250

Secondary Server: NS2.LIVEDNS.CO.UK†††† 213.171.193.250

It will now take around 72 hours for the world's ISPs to recognise that you have changed your domain name's nameservers to those used by Pixelism.

Please Note: once a domain is transferred we have to re-setup the domain, emails and FTP, so please make sure you have a backup of your site as the site will have to be re-uploaded. (You may already know this, but just in case!)

Once the transfer is complete Pixelism will email you the FTP access information (username and password) to your domain, as well as any email account information you require. You will then be invoiced (payment within 14 days of receipt of invoice). If you have any further queries regarding payment or hosting, please do not hesitate to contact Pixelism.



Transferring your UK domain to Pixelism (.co.uk, .org.uk)

Step 1: Inform your current provider

First, confirm your current provider's identity. If you're not sure who your domain provider is, visit Tucows OpenSRS to perform a domain lookup (WHOIS). Your domain provider is usually listed under the "Technical contact" heading.

Once you know who your domain provider is, inform them that you intend to move your domain name to Pixelism and request that they alter the IPS TAG to: FASTHOSTS.

Step 2: Request that Pixelism adds your Domain to their Control Panel

Once your previous host has confirmed that they have altered the IPS TAG to: FASTHOSTS, ask Pixelism to add your domain to their Control Panel, confirming the domain name.

Step 3: Pixelism will change your domain's nameservers

Once your domain has been successfully transferred to Pixelism we will then change your nameservers to:

DNS TAGS:

Primary Server: NS1.LIVEDNS.CO.UK†††† 213.171.192.250

Secondary Server: NS2.LIVEDNS.CO.UK†††† 213.171.193.250

It will now take around 72 hours for the world's ISPs to recognise that you have changed your domain name's nameservers to those used by Pixelism.

Please Note: once a domain is transferred we have to re-setup the domain, emails and FTP, so please make sure you have a backup of your site as the site will have to be re-uploaded. (You may already know this, but just in case!)

Once the transfer is complete Pixelism will email you the FTP access information (username and password) to your domain, as well as any email account information you require. You will then be invoiced (payment within 14 days of receipt of invoice). If you have any further queries regarding payment or hosting, please do not hesitate to contact Pixelism.



Transferring a Domain Name from Pixelism to a new host

Simply supply Pixelism with the new IPS TAG and/or Domain Name Servers (DNS) and we will make the necessary changes to the domain name information and this will then transfer the domain to the new hosting provider.

Please note, this request can only be done with authorization from the legal owner/registrant of the domain name. If you are acting on behalf of the domain owner/registrant we will require seperate confirmation and authorization from them.

All Domain transfer requests to Pixelism have to be submitted in writing via email and/or hard copy post. All transfer requests are confirmed by Pixelism with the legal registrant of the domain name before processing.

 

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